MENU LOG IN CART {{currentCart.getItemCount()}}

Return Policy

If you find defects on our products, please contact us for returns.
Please describe the defects by words and photos and email them with your order number to: info@hankandmaxwell.com
We will contact with you soon to arrange the returning.

However, because of the character of leather material, situations bellows will not be seen as defects and are not acceptable to ask for the return:
  1. Due to the different ways and tools of measurement, the tolerance of dimension error is ±5mm.
  2. Due to the difference on color display of each monitor, the actual color should be based on real products. The minor difference of color is not a defect.
  3. Due to the characters of cow leather, there will be natural texture and grain on leather surface. These kinds of appearances are not defects.
  4. The damages and stains led by inappropriate using and customer’s personal behavior are not defects.